EC
Estelle C
1 reviews | Active since May 2016
02 Sept 2025, 08:16
Unauthorized extra debit order amounts...AGAIN!!
Once again I am being debited for auto data, just after I struggled to sort out the previous auto data charges. You cannot just debit someone for something they cannot even sign up for with their type of contract! This is UNACCEPTABLE!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Sept 2025, 08:48Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Sept 2025, 08:48
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Sept 2025, 15:23Dear Estelle,
Thank you for reaching out and sharing your concerns with us. We truly value feedback from our customers, as it helps us improve our services and better meet your expectations.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Thank you for reaching out and sharing your concerns with us. We truly value feedback from our customers, as it helps us improve our services and better meet your expectations.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Sept 2025, 15:23
Official
Dear Estelle,
Thank you for reaching out and sharing your concerns with us. We truly value feedback from our customers, as it helps us improve our services and better meet your expectations.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Thank you for reaching out and sharing your concerns with us. We truly value feedback from our customers, as it helps us improve our services and better meet your expectations.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Best regards,