GM
Gadifele M

1 reviews | Active since Aug 2015

03 Mar 2021, 20:31

Unauthorized extension of contract after cancelation

After my 24 months cellphone contract came to an end, I decided to not renew or upgrade it, that is when my nightmare started, spoke to tons of vodacom cancellation consultants who never canceled the contract instead when I received invoices and contacted vodacom, I was informed that the previous consultant did not properly cancel and they will do it, and 3 months later, I'm still paying for a contract I didn't extend or upgrade, tried Twitter and that also didn't assist. I fact, they then canceled the main contract number and used their complementary number that was never on contract and either extended the contract without my approval infact despite tons of call trying to plead with them to cancel.

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Replies (1)
Vodacom
Vodacom's reply04 Mar 2021, 07:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team