GT
Gift T
1 reviews | Active since May 2012
21 Jan 2020, 11:52
Unauthorized expenditure
I have an existing contract with Vodacom, when I contacted them to enquire about my January 2020 debit order, I was informed that there is an additional charge of about R450 for a 10GB Bonus data, that was on special as part of Black Friday, I informed the contact center agent that I was not contacted about the promotional offer and did not agree to the deal, they have taken the matter to their forensic department and will revert to me after 7 days, I will be waiting for the feedback, this incident has just shown best customer service, how do you add services without getting a customer's consent....
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Jan 2020, 16:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jan 2020, 16:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Jan 2020, 14:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per *** and ***, our records indicate that the bundle was deleted and credits processed. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Jan 2020, 14:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per *** and ***, our records indicate that the bundle was deleted and credits processed. Regards Consumer Website Team
Best regards,
GT
Gift T's updateReviewer Update
03 Mar 2020, 14:42The bundle was deleted, but the credit was not processed, Vodacom has not been credited me the R450 that was charged. Its now a month and two weeks and the matter has not been resolved.
GT
Gift T's update03 Mar 2020, 14:42
Reviewer Update
The bundle was deleted, but the credit was not processed, Vodacom has not been credited me the R450 that was charged. Its now a month and two weeks and the matter has not been resolved.