LB
Lucas B

1 reviews | Active since Dec 2017

01 Jul 2025, 10:20

Unauthorized Deletion of My Numbe

I am writing to formally express my dissatisfaction and concern regarding the recent deletion of my phone number, which occurred without any prior notice or communication from Vodacom.

This unexpected action has significantly disrupted my communication channels, causing inconvenience and potential loss of important contacts and information. As a customer, I believe I should have been notified ahead of such a change to allow me to address any issues or provide necessary verification

0
Replies (1)
Vodacom
Vodacom's reply01 Jul 2025, 11:30
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team