AS
Annalize S

1 reviews | Active since Jul 2017

04 Jul 2017, 21:29

Unauthorized deductions on my Vodacom sim

<p>The following companies deducted money from my Vodacom account without my knowledge. I only relized it when I received my Vodacom bill.</p> <p>Smartcall Technology Solutions - wwwsmartcalltech.co.za: From 30 March till 3 June @ R7 per day = R455. Also anouther deduction @ R7 per day from 30 March till 3 June = R455.</p> <p>Go4star - go4star.co.za: From 21 April to 3 June @ R7 per day = R301.</p> <p>Opera Telecom - sa.oxygen8.com: From 1 April to 3 June @ R15 per day = R960. </p> <p>All of the above deductions was from my data sim: ********** 945</p> <p>Opera Telecom - sa.oxygen8.com: Also deduct from my sim that I use as a telephone ( ********** 317) from 12 May to 3 June @ R15 per day = R330.</p> <p>I never subscribed on any of these sites. I do not even know what these sites offer - do not want to know!</p> <p>My Vodacom shop gave me the sites and was helpfull, but unfortunately cannot help me to get my money back. They gave me telephone numbers to phone, which I did, but nobody answered. I listened to music for almost 10 minutes waiting for the next available assistant. I am not in the financial possition to hold on for so long.</p> <p>If it is possible, can you please help me get back my money.</p> <p>Yhank you.</p> <p>Annalize Sauer</p>

0
Replies (2)
Vodacom
Vodacom's reply05 Jul 2017, 06:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Jul 2017, 14:48
Official

Dear Annalize

Please be advised that feedback has been provided.

Regards,

RJ