1 reviews | Active since Jul 2017
Unauthorized deductions on my Vodacom sim
<p>The following companies deducted money from my Vodacom account without my knowledge. I only relized it when I received my Vodacom bill.</p> <p>Smartcall Technology Solutions - wwwsmartcalltech.co.za: From 30 March till 3 June @ R7 per day = R455. Also anouther deduction @ R7 per day from 30 March till 3 June = R455.</p> <p>Go4star - go4star.co.za: From 21 April to 3 June @ R7 per day = R301.</p> <p>Opera Telecom - sa.oxygen8.com: From 1 April to 3 June @ R15 per day = R960. </p> <p>All of the above deductions was from my data sim: ********** 945</p> <p>Opera Telecom - sa.oxygen8.com: Also deduct from my sim that I use as a telephone ( ********** 317) from 12 May to 3 June @ R15 per day = R330.</p> <p>I never subscribed on any of these sites. I do not even know what these sites offer - do not want to know!</p> <p>My Vodacom shop gave me the sites and was helpfull, but unfortunately cannot help me to get my money back. They gave me telephone numbers to phone, which I did, but nobody answered. I listened to music for almost 10 minutes waiting for the next available assistant. I am not in the financial possition to hold on for so long.</p> <p>If it is possible, can you please help me get back my money.</p> <p>Yhank you.</p> <p>Annalize Sauer</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Annalize
Please be advised that feedback has been provided.
Regards,
RJ
Dear Annalize
Please be advised that feedback has been provided.
Regards,
RJ
