Unauthorized deductions on account

<p>I have tried everything, called their customer care line twice, used their SMS to stop subscriptions, I even visited the Vodacom shop. But no-one has helped me with this problem.</p> <p> </p> <p>I use the Play Every Day service, at the end of November 2016 I won a "Free" music track download through Play Every Day. I used the link they sent me and downloaded a track - but apparently it wasn't all that free! Since then I've been struggling to remove an apparent "subscription" which isn't a subscription, which deducts R9-99 per WEEK off my airtime for a service I DIDN'T REGISTER FOR! I NEVER clicked on a Subscribe button, I never authorized this subscription deduction! Yet I get treated rather coolly by staff, the lady at the Vodacom shop even gave me the "Nothing's for free" line in an utterly arrogant tone.</p> <p> </p> <p>I have been with Vodacom for many years, never had this kind of problem! There is nowhere on the webpage(s) to cancel this thing, nowhere! I have checked multiple times. I cannot afford this. You assume if you "WIN" a "FREE" download, that it is a FREE download... It has so far cost me at least 4x R9-99 in airtime.</p> <p> </p> <p>This is a last resort. All other communication has been hopeless.</p>