SR
Shivani R

1 reviews | Active since Jul 2011

08 May 2018, 18:37

Unauthorized Deductions of Airtime with Vodacom Live

I've had airtime slowly deducted from my PAYG account since November last year when I supposedly signed up for something on Vodacom Live. I don't download music, stream, or play games on my phone.

Even if it were a stray link that was pressed, I would have appreciated it if Vodacom had confirmed my subscription before going ahead with it or even an SMS to let me know that airtime had been deducted for the subscription as it happened, so I could stop it before it deducted R10 a day without me knowing.

Vodacom is quick to SMS you with 3-4 SMSs in quick succession when they need to convince you to give them money, but prefer to stay quiet and leave you in blissful ignorance when they're taking money from you.

I would like an itemized bill from the date I supposedly subscribed to the service (I can't understand why I can't access this myself on the app or have a call centre rep send me a copy to track activity on my OWN account) and a refund for all the deductions made that were not authorized and I was not notified about.

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Replies (2)
Vodacom
Vodacom's reply08 May 2018, 19:21
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 May 2018, 11:03
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)