Unauthorized Deductions, Malpractice

Customer Service Department Vodacom & Showmax

Dear Vodacom/Showmax Customer Service Manager,

**Subject: Formal Complaint Regarding Unauthorized Showmax Subscriptions and Deductions**

I am writing to formally complain about an issue I have encountered with my Showmax subscription through Vodacom. Despite having canceled my subscription twice, I continue to receive notifications that I have successfully subscribed again, without my consent, and funds are being deducted from my account.

**Details of the Issue:**

1. **Unauthorized Subscriptions:** - I initially subscribed to Showmax through Vodacom . After deciding to cancel the subscription, I did so and again I have received notifications stating that I have re-subscribed without taking any action on my part.

2. **Unauthorized Deductions:** - Subsequent to these unauthorized subscriptions, I have noticed deductions from my account on [dates of deductions]. This is deeply concerning, as I have not authorized these transactions.

3. **Suspected Malpractice - It appears that either Vodacom or Showmax is knowingly allowing these unauthorized subscriptions and deductions to occur. This is highly ********* and raises serious questions about the business practices employed by these companies.

I request an immediate investigation into this matter and a full refund of all unauthorized deductions from my account. Additionally, I would like a written assurance that no further unauthorized subscriptions or deductions.

It is imperative that this issue is resolved swiftly and transparently. If similar complaints have been reported by other customers, it is crucial that corrective measures are implemented to prevent future occurrences. Vodacom, as a trusted service provider, should not be permitted to misuse its authority to make deductions without explicit consent.