1 reviews | Active since Apr 2016
Unauthorized deductions
My 11 year Autopage account has been transferred to Vodacom who are now responsible of handling my accounts. I received a SMS from my Bank informing me of R7100 was deducted from my account by Vodacom. My current statement due is only R1200. I am currently working abroad and had to contact Call centre with roaming to inquire about this. I spoke to Mfundo who checked on my account and informed me that I am subscribed to content services. I DID NOT authorize any subscriptions accept to get my monthly golf handicap notification. (R5 /m) Fortunately I was able to reverse this transaction and cancel my debit order to Vodacom ! It is to me totally unacceptable that Vodacom deduct (*****) money from my account and pay a 3rd party which I did not authorize. These "Content providers" companies should be brought to justice as they ***** money with the help of service providers. I will take this further with Vodacom when I return to SA. I want a breakdown of how much has been ****** from me in the past and these charges reversed on my account. I will then resume to make any payments to Vodacom due. I hope this will be resolved soon and this thievery stopped before I need to cancel my contracts and go to court ! G
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
Kindly update your posting with your contact details to assist you further.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
Kindly update your posting with your contact details to assist you further.
Kind regards
Vodacom Consumer Website Team
