1 reviews | Active since Jul 2014
I upgraded in May this year and I had a "cell band 3" insurance option from one of the vodacom subsidiaries on my account. I cancelled this whilst I was in the store doing the upgrade. I asked the consultant to make sure it is cancelled. He showed me the proof and I signed for this. On the June invoice I saw this "cell band 3" reappear.. I phoned once again and I was assured that there is no insurance policy active on my account. August suddenly I get two amounts debited from my account for insurance, then in September a single amount again. After numerous calls to vodacom and vodacom failing to phone me back, I eventually reached the insurance policy claims department where I spoke to Celeste. She told me that I had to reply to an sms with yes or no if I want my insurance to continue or to "automatically" activate it again. I NEVER HAD INSURANCE!! It was cancelled 2 months prior already. These deductions was made ********ly and constitutes theft in my view. How many other customers do vodacom give "automatic" insurance to whom doesnt, even realize it like I do? Its shocking that you now have to double check your vodacom invoice to make sure there is no unauthorized "automatic" packages suddenly added onto your account.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Henry
As discussed, feedback has been provided.
Regards,
RJ
Best regards,
Hi Henry
As discussed, feedback has been provided.
Regards,
RJ
Best regards,
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