Unauthorized deductions

I have phoned/went into vodacom services on numerous occasions to report "content services" being deducted off my account. They can see on their systems that i never registered for any of this but it is still being deducted off my account. The amounts in total are already R2748 and i am getting nowhere to resolve this. This is completely unacceptable and i want this to be refunded and sorted out immediately. My ref nr 1- ********** ********** . I spoke to Luvuyo who told me it will be sorted out within 2 weeks and it is now already a month and a half later???.