LK
Louise K
1 reviews | Active since Dec 2017
15 Dec 2017, 08:36
Unauthorized deduction
Checking my vodacom account I noticed a deduction of R70.06 for Vodafone Live I have never used, subscribed or given consent for this. I cannot believe VOdacom gets away with this I want proof that I have authorized this from Vodacom - We allready pay exorbitant amounts for data - surely they cannot get away with just charging any amount on your bill
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Dec 2017, 10:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2017, 10:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Dec 2017, 11:11Dear Louise
Kindly be advised feedback has been provided to you via SMS.
Regards,
RJ
Best regards,
Vodacom's reply15 Dec 2017, 11:11
Official
Dear Louise
Kindly be advised feedback has been provided to you via SMS.
Regards,
RJ
Best regards,
LK
Louise K's updateReviewer Update
15 Dec 2017, 23:39Vodacom has provided me with sms feedback as I was not able to take their call
the subscription has been cancelled and a refund to my account was received - good customer service thank you Vodacom
LK
Louise K's update15 Dec 2017, 23:39
Reviewer Update
Vodacom has provided me with sms feedback as I was not able to take their call
the subscription has been cancelled and a refund to my account was received - good customer service thank you Vodacom