HN
Hazel N
1 reviews | Active since Sept 2024
09 Sept 2025, 20:01
Unauthorized debt order - *****ulent contract
Vodacom has been taking money without authorization, it seems there is a *****ulent contract that has been opened with my details. The last time I took a contract phone with Vodacom was 20 years ago. Their ***** department is not responding to emails or resolving the issue. This has been happening since last year. Now they have decide to hand me to the debtors but no investigation has been done. Its really scary how they still store peoples details for more than 20 years and use it for *****ulent contracts. Vodacom needs to be boycotted.
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Replies (2)
Vodacom's replyOfficial
10 Sept 2025, 09:51Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply10 Sept 2025, 09:51
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
HN
Hazel N's updateReviewer Update
03 Oct 2025, 21:51ABOUT two weeks ago, I received a call back from vodacom. The consultant assured me that my issue has been resolved and that I dont owe anything. But to my surprise I received a message saying I owe vodacom R8500. What will it take to remove my details and s**** the debt as I have been reporting *****.
HN
Hazel N's update03 Oct 2025, 21:51
Reviewer Update
ABOUT two weeks ago, I received a call back from vodacom. The consultant assured me that my issue has been resolved and that I dont owe anything. But to my surprise I received a message saying I owe vodacom R8500. What will it take to remove my details and s**** the debt as I have been reporting *****.