Unauthorized debt order

on the 19 October 2022 a debt order went of my account for an amount of R101.13, when i called VOADCOM to query this i was informed that it was for a Sumsang A3. I indicated I have never taken a contract with vodacom and i do not even have a vodacom number. The agent took down my correct details and said he would refer the matter to refund department. I thought the issue was resolved until 25 Nov 2022 when a debt order went of again on my account with same reference: VODACOM *** I***. I again called VODACOM and indicated to the agent that i have never signed up for a contract with vodacom and i spoke to someone on the 20 Oct regarding this. He then advised me to email the required documents he sent to me on my number to the *****, which i did on the 28 Nov 2022 and got the following reference: EC-1EQ0-304QZ2. The agent indicated that the phone had been delivered to an address in Johannesburg and i work and live in Port Elizabeth. I have never taken out a contract with vodacom and i want to find out why was identification and proof of address requested from the courier company as its supposed to happen. I would like this issue resolved as its costing me money to keep reversing debt orders on my account. can someone please contact me