unauthorized debt order

Hello Casandra,

Thank you for letting me know you will be getting this, and that your answer will remain the same, but i still feel its important that the general public knows how unreliable your business is.

After my last complaint, you advised me that everything on my account was sorted out, the debt order which vodacom cancelled was now reinstated at my subscription would go of as per normal on 25th July 2017

however this did not happen at all, on the 25th of July no subscription amount was taken off my account, however again your company did not let me know that there has been an error and that two subscriptions will be taken out on the 25th of August, then when i see a statement long after i have probably used the money already do i contact you to let you know and ask you why did this not happen on the 25th of July.

still no real answer as to why your debt order system fail, or why you guys then did not call me to let me know that it did not happen.

Like i have advised your CEO's office before, i lost my job and this is not the kind of stress i need to deal with, and have double subscriptions taken off my account because vodacoms systems are not working.

Why do i need to beg for 4 months just so that you guys can debt order my account?

Please ensure you credit one months subscription, and that the amount taken on the 25th of August is for 1 months subscription only.

I will be calling my bank to check before the 25th what is the amount being taken and should this be double i will cancel the debt order for *******ly taking double subscriptions without written warning that you will be doing this especially when vodacoms systems failed and you failed to let me know that there was an error.

Thank you.