Unauthorized debits by unknown service provider - Vodacom takes no responsibility

<p>I have had R10 per day deducted from my account for reasons unknown, which only came to light after moving from a contract to prepaid.</p> <p>With no idea what this was, I phoned Vodacom Customer Care on 082111. The agent told me that I must have subscribed without my knowledge to a web site. She could not tell me which website, but she did confirm that since that was my mistake, it's my problem. I wasted my time stating:<br />(1) I only access web sites via Wi-Fi which don't reveal my phone number <br />(2) I don't click on web pages without reading them first <br />(3) I had no idea where the R10 was being paid to</p> <p>She said that to take this further I would have to go to my local Vodacom agent.</p> <p>Certainly she could not help me in any way, not even suggest what to do next like what I found on the Internet:<br />(4) SMS 'stop all' to 30333 to stop all 3rd party payments<br />(5) Vodacom trumpets that in Dec 2011 they lauched a double opt-in to prevent this type of ****</p> <p>After SMS 30333, I received confirmation that I had been unsubscribed from Mobile Academy hwoever they are</p> <p>I went to the local agent the same day, but they could only repeat points 1 -3 above and disclaim any involvement. When they accessed my account, it showed that there were no active subscriptions. Therefore no history, (presumably conveniently wiped out by 30333?). They suggested I contact Vodacom Customer Care - back to square one.</p> <p>I would like to know:<br />- how did Mobile Academy latch onto my cell number?<br />- when did this happen; how long has this been going on?<br />- why did Vodacom's double opt-in fail so spectacularly<br />- and if it did, I would like a refund of all the debits ****** from my account without my knowledge or authority</p> <p> </p> <p>Clearly I am being shunted in circles with no hope of any support from Vodacom, hence this complaint</p>