NM
Natanya M
1 reviews | Active since Sept 2012
18 Nov 2022, 16:58
Unauthorized debits
This is the thousandth time I am complaining about Vodacom, I contacted Langchand in May to request a cancellation and to date Vodacom is still debiting my account! I spoke to Malay who said she is sorting it out and then Crystal who advised she found the recordings and will be sending them to me and refunding me for all the unauthorized debit orders that went off my account, if this is not sorted ASAP I will be going to social media and then the Ombuds as it has been months that you have been debiting my account without çonsent!
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Replies (2)
Vodacom's replyOfficial
19 Nov 2022, 11:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Nov 2022, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Natanya M's updateReviewer Update
23 Nov 2022, 12:06Good day ,
As per my last correspondence I am on maternity leave and I have also mentioned that you guys are giving me missed calls which is not an actual call unless it has to do with your network which lately seems to be forever slow! I have included an alternative contact number which is ***, I will now be posting on all your social media page and thereafter going to the ombudsman due to all the unauthorized debit orders going off my account without my consent since the call recording proves that I requested cancellation in May already and I am so certain that you will debit again this month!
As per my last correspondence I am on maternity leave and I have also mentioned that you guys are giving me missed calls which is not an actual call unless it has to do with your network which lately seems to be forever slow! I have included an alternative contact number which is ***, I will now be posting on all your social media page and thereafter going to the ombudsman due to all the unauthorized debit orders going off my account without my consent since the call recording proves that I requested cancellation in May already and I am so certain that you will debit again this month!
NM
Natanya M's update23 Nov 2022, 12:06
Reviewer Update
Good day ,
As per my last correspondence I am on maternity leave and I have also mentioned that you guys are giving me missed calls which is not an actual call unless it has to do with your network which lately seems to be forever slow! I have included an alternative contact number which is ***, I will now be posting on all your social media page and thereafter going to the ombudsman due to all the unauthorized debit orders going off my account without my consent since the call recording proves that I requested cancellation in May already and I am so certain that you will debit again this month!
As per my last correspondence I am on maternity leave and I have also mentioned that you guys are giving me missed calls which is not an actual call unless it has to do with your network which lately seems to be forever slow! I have included an alternative contact number which is ***, I will now be posting on all your social media page and thereafter going to the ombudsman due to all the unauthorized debit orders going off my account without my consent since the call recording proves that I requested cancellation in May already and I am so certain that you will debit again this month!