unauthorized debits

I would like to bring to your attention that Vodacom has been billing me an amount of R230 from January without my consent.

I would like to highlight the following, I have been trying to do a cancellation on this contract ever since last year, I called on the 10/12/2020 and 20/12/2020(latest calls), I was advised that my contract is for a period of 6 years(I stand to be correct) and if I want to cancel my contract I would incur cancellation cost( it was a few thousands).

NB: they never advise me that my contract is coming to an end in 01/01/2021, nor did I receive any call from Vodacom, nor any e-mail. e-mails that were sent to me were my statement and invoice.

On the 12/02/2021 the matter was still bothering me as to why am I paying a higher amount of R230 but my initial contract was R158, to my surprise I was advised that I was getting billed on a monthly basis, please bare in mind I never received any e-mails nor a phone call advising me of my contract( in my mind, my contract was for 6 year as per Vodacom consultant and if I wanted to cancel my contract it was going to cost me).

I was then advised on the 12/02/2021 by the cancelation department that the consultant that was helping me last year with regards to my contract should have informed me of the information in fact by the time I called in December they could have cancelled the contract.

If I hadn't called today, Vodacom would still be billing me an amount that is higher than my initial contract without any explanation, why is it that Vodacom can come into my personal account and deduct whatever amount they feel like deducting without consulting the account holder.

if I did not have the amount that they were debiting from my account, this could have had a negative impact on my credit record as I was budgeting for the agreed amount.

In conclusion, I would like to be reimbursed with all the amount that they have been deducting in my account without my consent and explanation.

I would like feedback ASAP