Unauthorized debits
I am not happy with Vodacom, they have been debiting my account for a contract that was only for 24 months. When i called them i was told I would be debited again in November!this number was blocked by me long ago when said provide me with airtime and data? I never gave permission. I want to be refunded!
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Replies (2)
Vodacom's replyOfficial
10 Nov 2017, 11:38
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2017, 11:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Nov 2017, 13:28Dear Ilaam
As per our telephone conversation, please note the matter has been resolved.
Apologies for any inconvenience caused.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2017, 13:28
Official
Dear Ilaam
As per our telephone conversation, please note the matter has been resolved.
Apologies for any inconvenience caused.
Regards,
Vodacom Consumer Website Team
Best regards,