AG
Annette G

1 reviews | Active since May 2013

16 Apr 2019, 10:55

UNAUTHORIZED DEBITING MY ABSA A/C

We switched from Vodacom to Telkom in Jan. 2019, retaining our old numbers, and in the process CANCELLED two contracts at Vodacom. Trying for months to contact Vodacom on ********** and ********** because, UNAUTHORIZED, they keep debiting my ABSA Current a/c which transaction I then go and reverse at my ABSA branch. This morning I reversed R1,346-73. Local Vodashop tells me Vodacom have created two GHOST NUMBERS in my name, replacing the two numbers previously CANCELLED. They now charge me for these GHOST NUMBERS which I NEVER EVER authorized them to do. It is useless trying to call Vodacom BILLING and/or CANCELLATIONS numbers! Calls are simply "ended"! So, does Vodacom have carteblanche accessing accounts and debiting these willy-nilly? This MUST be *******!

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Replies (1)
Vodacom
Vodacom's reply16 Apr 2019, 11:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team