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amelia H
1 reviews | Active since Oct 2020
26 Oct 2020, 09:25
unauthorized Debit orders on a cancelled contract!!!
I have a Vodacom modem contract that was cancelled months ago, yet I am still being charged! unauthorised debit orders? how can you guys even do that? it's absolutely terrible that you are taking money from people's accounts **********ly - I called 4 times and sent so many emails cancelling the same contract - and still, I get these debit orders on my account, the service is terrible I cannot keep calling your call centre- to cancel something that should have been cancelled months ago, stop wasting peoples time!
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Replies (3)0
Replies (3)Vodacom's replyOfficial
26 Oct 2020, 10:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Oct 2020, 10:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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amelia H's updateReviewer Update
26 Oct 2020, 13:53Thank you so much for assisting me.
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amelia H's update26 Oct 2020, 13:53
Reviewer Update
Thank you so much for assisting me.
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amelia H's updateReviewer Update
19 Mar 2021, 12:43Yet again i am cancelling the same contract! this time my credit score has dropped because of missed payments on a contract that ended almost a year ago!!!!! how??? my score has dropped because you added missed payments to my profile????? for what? how is this even legal?
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amelia H's update19 Mar 2021, 12:43
Reviewer Update
Yet again i am cancelling the same contract! this time my credit score has dropped because of missed payments on a contract that ended almost a year ago!!!!! how??? my score has dropped because you added missed payments to my profile????? for what? how is this even legal?
