aH
amelia H

1 reviews | Active since Oct 2020

26 Oct 2020, 09:25

unauthorized Debit orders on a cancelled contract!!!

I have a Vodacom modem contract that was cancelled months ago, yet I am still being charged! unauthorised debit orders? how can you guys even do that? it's absolutely terrible that you are taking money from people's accounts **********ly - I called 4 times and sent so many emails cancelling the same contract - and still, I get these debit orders on my account, the service is terrible I cannot keep calling your call centre- to cancel something that should have been cancelled months ago, stop wasting peoples time!

0
Replies (3)
Vodacom
Vodacom's reply26 Oct 2020, 10:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
aH
amelia H's update26 Oct 2020, 13:53
Reviewer Update
Thank you so much for assisting me.
aH
amelia H's update19 Mar 2021, 12:43
Reviewer Update
Yet again i am cancelling the same contract! this time my credit score has dropped because of missed payments on a contract that ended almost a year ago!!!!! how??? my score has dropped because you added missed payments to my profile????? for what? how is this even legal?