Unauthorized Debit Orders from Vodacom

Dear Vodacom,I find that unacceptable that I need to contact you again on ***. I have formally requested via email and that you call me back on +***09. I dont use vodacom because of your pathetic service and never intend to use vodacom ever again. That is why I dont use your numbers anymore. I have thrown away all my vodacom numbers/sim and never want to use your services again. Stop debuting my account!!!! I am contacting you via my email address and expect you to cancel all accounts as I requested months ago.
On Wed, 1 Apr 2020, 20:55 , <***> wrote:Good day Carl We acknowledge the receipt of your email. My attempt to reach you on *** and *** was unsuccessful. Kindly be advised, as per the previous email correspondence on the 16th February 2020, you would need to contact Retentions Cancellations on *** (free call from a Vodacom sim) as they are best equipped to assist you. Monday-Friday - 07h30 - 18h00Saturday - 08h00 - 17h00Sunday-Public Holiday - 09h00 - 14h00

Regards,
Wilhelmina

Customer Care
eService Team

Dear Vodacom,
I am in Dubai and can’t call that number. I don’t want that number and I don’t want any Vodacom product at all.
Kindly assist me.
Regards,
Carl

Dear Unathi & Vodacom,
I will not be bul**** by you or vodacom.
According to your records my contract with you ended on the 2020-03-16. I will not pay vodacom anymore money and will inform my bank to stop you from debiting my account.
I have informed vodacom a full month before the contract expired that I do not intend to renew the contract as the records will show.
If you so wish to pursue this further you can contact my lawyers.
I will retain reference numbers: *** as proof of cancellation.
Regards,
Carl

Dear Janelle and vodacom customer care,
I have informed customer care on the 16.03.2020 to cancel. It is customercares fault that they did not inform vodacom cancellations department back on the 16.03.2020 to cancel. I only do cancellations in writing that's my terms as per my lawyers instruction.
I have it in writing that I wanted contract to not be renewed and all contracts in my name to be cancelled. My bank will stop all vodacom debit orders and you can take this up in court when COVID -19 is over as I will not pay vodacom anymore money.
You vodacom customer care were supposed to cancel my contract as I instructed you a month before the contract expired but you vodacom customer care did not do your customer any service.
I will retain proof of cancellation as per reference number *** which you customer care only submitted to the cancellations department today.
Regards,
Carl

Hi Janelle,
No your statement is not in order as the contract terminated on the 16.03.2020 and I instructed vodacom not to renew the contract on the 16.02.2020 as per email in writing from my email address ***. My bank has stopped vodacom debit orders as I have instructed them to do so - they actually action their customers needs.
I hope the above is clear.
I will retain proof of vodacom cancellation as per reference number *** which the customer care only submitted to the cancellations department on the 04.04.2020.
I however have informed vodacom via email on the 16.02.2020 to not renew the contract. For further clarification you can talk to my lawyers and I will gladly assist you in providing you with their contact details.
Regards,
Carl

Dear Janelle,
Item 4.2 also refers "either party may terminate this Agreement during the Initial Period or a Renewal Period by providing at least 20 (twenty) business day’s notice to the other party in writing."
I have thus provided that notice on the 16.02.2020 in writing. This is as per your terms and conditions.
I have advised my banks to cancel any unauthorized vodacom debit orders. As I do not authorize any payments as my contract ended on the 16.03.2020 and I have given notice to vodacom in writing on the 16.02.2020 as per item 4.2 of vodacom terms and conditions.
4.2. Despite clause 4.1, either party may terminate this Agreement during the Initial Period or a Renewal Period by providing at least 20 (twenty) business day’s notice to the other party in writing. If you do choose to terminate this Agreement during the Initial Period or a Renewal Period, you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom, and you will have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services. A reasonable premature cancellation charge for the purposes of this clause shall mean 75% of the balance of your contract. The balance of your contract is your monthly subscription amount times by the remaining months of your contract. Any amounts outstanding to Vodacom will also be added to the cancellation cost."

Regards,
Carl

I am still getting invoiced!!! Please stop this Vodacom!!

COMPLAINT: Vodacom Invoices and Statements – I***