Unauthorized debit orders. Compliance failure Rica

My hope in writing this review is to get someone from vodacom to contact us whom is competent. My wife's contract was cancelled in December, her number has been transferred to Cell C yet they take a debit order. On her last query she was told that her ID number indicates on their system that she is a man and they can therefore not assist her! When she tried to access her account the is blocked due to the fact that her account is no longer active!

This is not in accordance to Rica. If they do have her ID on record how does she have an account?

My experience is very much the same. It took me over a year to get them to stop taking debit orders!

A gentleman that works with me had a similar issue that is pending resolution he found out about is over the weekend.

It seems to be trend with this company.