Unauthorized Debit Orders
I am being debited every month for a device that I did not take out and have logged a dispute with Vodacom on 18 October 2023 and they are not getting back tome about the outcome of this and when you call the Customer Care department it is just a robot talking to you, no real person to sort out this issue.
I am thinking of going the legal route with Vodacom for this unfair practice.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Nov 2023, 14:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Nov 2023, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
10 Nov 2023, 07:28Good day
One of your consultants called me yesterday to assist me with the matter and confirmed that she is talking to the person handling the case I logged and she promised to get back to me hopefully today with a answer on if the case has been resolved.
Lets see if Vodacom keeps its promises.
One of your consultants called me yesterday to assist me with the matter and confirmed that she is talking to the person handling the case I logged and she promised to get back to me hopefully today with a answer on if the case has been resolved.
Lets see if Vodacom keeps its promises.
's update10 Nov 2023, 07:28
Reviewer Update
Good day
One of your consultants called me yesterday to assist me with the matter and confirmed that she is talking to the person handling the case I logged and she promised to get back to me hopefully today with a answer on if the case has been resolved.
Lets see if Vodacom keeps its promises.
One of your consultants called me yesterday to assist me with the matter and confirmed that she is talking to the person handling the case I logged and she promised to get back to me hopefully today with a answer on if the case has been resolved.
Lets see if Vodacom keeps its promises.
's updateReviewer Update
13 Nov 2023, 11:28 Thank you for the feedback.
Can you please send me an official letter confirming this response so I can keep it on record.
Will I be refunded the funds that was deducted from my account on this ***** case?
Can you please send me an official letter confirming this response so I can keep it on record.
Will I be refunded the funds that was deducted from my account on this ***** case?
's update13 Nov 2023, 11:28
Reviewer Update
Thank you for the feedback.
Can you please send me an official letter confirming this response so I can keep it on record.
Will I be refunded the funds that was deducted from my account on this ***** case?
Can you please send me an official letter confirming this response so I can keep it on record.
Will I be refunded the funds that was deducted from my account on this ***** case?