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Pumla N

1 reviews | Active since Oct 2020

02 Oct 2020, 08:56

Unauthorized debit orders

Vodacom has the worst customer service EVER! I’ve been trying to cancel insurance for 2 months now and each time I’ve been told it’s canceled but it gets debited each month. They even promised me a refund but I never got one, instead they debited me once again. Terrible service. On top of that they make you hold for well over 10 minutes at a time while they pass you around from department to department

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Replies (4)
Vodacom
Vodacom's reply02 Oct 2020, 09:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
PN
Pumla N's update02 Oct 2020, 09:29
Reviewer Update
I asked for the matter to be escalated and I was put on hold for over 20 minutes and then the call was cut. I have since called once again and nothing
PN
Pumla N's update02 Oct 2020, 09:30
Reviewer Update
This is my 3rd call this morning alone. Your service is beyond TERRIBLE
Vodacom
Vodacom's reply02 Oct 2020, 13:03
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our  insurance team for further assistance. We have requested priority on your complaint.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team