HL
Helen L
1 reviews | Active since Jan 2018
20 Jan 2018, 10:30
Unauthorized debit orderd
I received a call in the beginning of October 2017 to take a contract of R160 of a huawei p8 lite from Vodacom and ever since I have not received anything but every month I get a debit order of R45 rands from Hotspotterem, R45 from Somuem, R55 resbem , and R55 SBOX. I called the company of Elite mobile to stop it they said it's stopped I asked for a reference number they did not send it. I want it stopped immediately they should stop taking my money.
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Vodacom's replyOfficial
22 Jan 2018, 08:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jan 2018, 08:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,