SN
Sandra N
1 reviews | Active since May 2015
02 Sept 2024, 10:59
Unauthorized debit order persists
Vodacom has gone back to debiting my account for 100mbps instead of the 50mbps I signed up for. I did not upgrade my fibre.
Three different people from Vodacom called me, including the finance department, but the issue persists. I just supp**** them with information on Twitter (X) they asked for to attend to my inquery, again!
Vodacom kindly bring back my money and deposit the difference in my personal account this time - not in the Vodacom wallet.
I'm honestly tired of this back and forth.
Regards, Sandra
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Sept 2024, 12:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Sept 2024, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Sept 2024, 19:39Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you have confirmed that you have been contacted by our Social Media Team and busy assisting with your query. Regards, Consumer Website Team
Best regards,
Vodacom's reply02 Sept 2024, 19:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you have confirmed that you have been contacted by our Social Media Team and busy assisting with your query. Regards, Consumer Website Team
Best regards,