lL
lesley L
1 reviews | Active since Jan 2012
26 Nov 2019, 09:57
Unauthorized debit order on my account
Unauthorized debit order of 2500 from vodacom on my account.i managed to reverse it however I'll like to categorically state that I have no dealings with vodacom to warrant the debit order
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
26 Nov 2019, 11:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Nov 2019, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
lL
lesley L's updateReviewer Update
26 Nov 2019, 14:57This wasn't a pushing **** but a debit order on my account with vodacom as the recipient of the funds.i would like for vodacom to explain the grounds that warrants them to debit my account as I have no dealings with you(vodacom).
lL
lesley L's update26 Nov 2019, 14:57
Reviewer Update
This wasn't a pushing **** but a debit order on my account with vodacom as the recipient of the funds.i would like for vodacom to explain the grounds that warrants them to debit my account as I have no dealings with you(vodacom).
Vodacom's replyOfficial
03 Dec 2019, 13:33Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As discussed, please forward the relevant docs to the ***** Disputes team
Regards
Consumer Website Team
Vodacom's reply03 Dec 2019, 13:33
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As discussed, please forward the relevant docs to the ***** Disputes team
Regards
Consumer Website Team
lL
lesley L's updateReviewer Update
19 Jun 2020, 07:16The revelevant documents were sent and vodacom confirmed to me via email however vodacom debt collectdebt are calling me daily saying i owe vodacom on the said ********** account that vodacom confirmed so me,
lL
lesley L's update19 Jun 2020, 07:16
Reviewer Update
The revelevant documents were sent and vodacom confirmed to me via email however vodacom debt collectdebt are calling me daily saying i owe vodacom on the said ********** account that vodacom confirmed so me,