Unauthorized debit order- no contract with Vodacom

Good day,

Trust you are well.

I am sending this query on behalf of my mother in law as she has no access to social media and unable to visit a store and we have not received help via email or the chat function.

Kindly assist, she have no contracts with vodacom and has been unemployed for many years now.

On 30 July, a debit order went off her account for around R900, she was asked by Capitec bank to contact Vodacom to find out why her account is being debited as they are able to reverse it this month however she is being charged R45 for the reversal and it will go off again. Please note that she was not able to reverse the debit order on her app and had to go into the bank to have it reversed, costing her money. She hasn't even taken out a contract with Vodacom, she uses Cell C. She can be contacted on ***.

The debit order went off her bank account number pending with 90741, that money was for her rent to be paid, so she wants this sorted out immediately as we cannot have this happen again and her rent paid late due to this issue.

Kind Regards