Unauthorized debit order increase and ongoing issues not resolved previously
I still have an ongoing complaint with vodacom regarding my credit history that has not been resolved however now I find that my debit order, with absolutely no permission from me has gone up by over a R100. I would like someone to resolve this for me as soon as possible. And especially as my previous complaint was not even responded to and I wasn't helped I will be sure to get In touch with your ceo if I not assisted efficiently. Vodacom has become extremely indifferent to their customers..its disgusting
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Vodacom's replyOfficial
28 Apr 2021, 08:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Apr 2021, 08:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 May 2021, 15:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note with regards to your service request number EC-16EQ-26DGY3, our records indicate that your query has been escalated to the relevent team and feedback was provided. Refer to the below:
Account number I***.
Kindly be advised that we have verified with Transunion and also matched the records with the account statement and can confirm that the payment profile reflection is true and correct.
08/2020, 09/2020 and 10/2020 where in arrears due to returned debit orders and also late payments hence the negative reflection therefore we are confirming that we never reported incorrectly.
Furthermore with regards to the debit order increase, our records also shows you were in contact with the relevent team on the 14-04-2021 and was advised that the reason for the increase is due to the vas service Vodasure Medi-Assist which was removed successfully as per your request. Regards Consumer Website Team
Account number I***.
Kindly be advised that we have verified with Transunion and also matched the records with the account statement and can confirm that the payment profile reflection is true and correct.
08/2020, 09/2020 and 10/2020 where in arrears due to returned debit orders and also late payments hence the negative reflection therefore we are confirming that we never reported incorrectly.
Furthermore with regards to the debit order increase, our records also shows you were in contact with the relevent team on the 14-04-2021 and was advised that the reason for the increase is due to the vas service Vodasure Medi-Assist which was removed successfully as per your request. Regards Consumer Website Team
Best regards,
Vodacom's reply03 May 2021, 15:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note with regards to your service request number EC-16EQ-26DGY3, our records indicate that your query has been escalated to the relevent team and feedback was provided. Refer to the below:
Account number I***.
Kindly be advised that we have verified with Transunion and also matched the records with the account statement and can confirm that the payment profile reflection is true and correct.
08/2020, 09/2020 and 10/2020 where in arrears due to returned debit orders and also late payments hence the negative reflection therefore we are confirming that we never reported incorrectly.
Furthermore with regards to the debit order increase, our records also shows you were in contact with the relevent team on the 14-04-2021 and was advised that the reason for the increase is due to the vas service Vodasure Medi-Assist which was removed successfully as per your request. Regards Consumer Website Team
Account number I***.
Kindly be advised that we have verified with Transunion and also matched the records with the account statement and can confirm that the payment profile reflection is true and correct.
08/2020, 09/2020 and 10/2020 where in arrears due to returned debit orders and also late payments hence the negative reflection therefore we are confirming that we never reported incorrectly.
Furthermore with regards to the debit order increase, our records also shows you were in contact with the relevent team on the 14-04-2021 and was advised that the reason for the increase is due to the vas service Vodasure Medi-Assist which was removed successfully as per your request. Regards Consumer Website Team
Best regards,