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coetzerangelica C

1 reviews | Active since Jul 2016

25 Jul 2017, 06:12

Unauthorized debit order in the middle of the month

<p>I have had issues with vodacom since day one. I never have any signal when at home, calls get cut off and data is insanely expensive. Had a tablet delivered and cancelled the contract in 3 days but they never cancelled it so I've been paying for something i fif cancel. Got a phone call yesterday they want to offer me a package and i tell the lady no thanks and explain why when she just put the phone down while i was talking. Now in the middle of the month when i do not have any money for **** they deduct an amount of R300 for insurance that was supposed to go off on the 15th along with the other money. Why do you take a persons money without checking with them if it is ok when it is not your debit order date </p>

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Replies (1)
Vodacom
Vodacom's reply25 Jul 2017, 06:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team