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Nobukho N
1 reviews | Active since Feb 2023
02 Feb 2023, 08:35
unauthorized debit order
I wish I can give zero stars.
My contract with Vodacom expired, and the number that I was using was put on prepaid.
But they keep deducting money from my account. I phoned the head office and I was given an email, and they did not even respond to that email. I phoned again, and they gave me another number to contact, and no one picks up the phone.
It is no use going to their stores because no one knows anything.
I tried stopping the unauthorized debit order from my bank, but for some reason, Vodacom still manages to deduct money every month. This has been happening since October last year.
This is a very bad company and doe not care about customers.
At this point, I do not know what to do.
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Replies (2)
Vodacom's replyOfficial
02 Feb 2023, 10:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2023, 10:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nobukho N's updateReviewer Update
09 Feb 2023, 14:29Hi there.
I paid all my debit orders, and I saw the account statement that you sent me.
My contract ended in August 2022. It went on a month-to-month automatically in September and October, and those months were debited. I then closed it on Mon, Oct 31, 2022, at 4:53 AM. There was no outstanding balance, I paid both September and October.
It is surprising now to hear that there was a last invoice not paid.
I paid all my debit orders, and I saw the account statement that you sent me.
My contract ended in August 2022. It went on a month-to-month automatically in September and October, and those months were debited. I then closed it on Mon, Oct 31, 2022, at 4:53 AM. There was no outstanding balance, I paid both September and October.
It is surprising now to hear that there was a last invoice not paid.
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Nobukho N's update09 Feb 2023, 14:29
Reviewer Update
Hi there.
I paid all my debit orders, and I saw the account statement that you sent me.
My contract ended in August 2022. It went on a month-to-month automatically in September and October, and those months were debited. I then closed it on Mon, Oct 31, 2022, at 4:53 AM. There was no outstanding balance, I paid both September and October.
It is surprising now to hear that there was a last invoice not paid.
I paid all my debit orders, and I saw the account statement that you sent me.
My contract ended in August 2022. It went on a month-to-month automatically in September and October, and those months were debited. I then closed it on Mon, Oct 31, 2022, at 4:53 AM. There was no outstanding balance, I paid both September and October.
It is surprising now to hear that there was a last invoice not paid.