AS
Ansja S

1 reviews | Active since Mar 2018

14 Jun 2022, 17:22

Unauthorized debit order change

On 30/09/2021 I Upgraded my cellphone contract to Uchoose flexi 390 @ R499 pm. I have paid R499 each month since.

Today I received an invoice with the amount R520pm stating that it is Uchoose flexi 410. I went into one of the branches and the gentleman informed me that Vodacom has changed my contract and there is nothing I can do about it as it is within your rights.

I do not agree with this statement. How can they say it is within their rights, to change my contract without any prior notice or communication? What if I can not afford this new tariff?

I have sent them an email 3 days ago where I requested them to tell me where in my contract it states that they can change the amount and package without any notice.

I have not heard anything back from them.

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Replies (1)
Vodacom
Vodacom's reply15 Jun 2022, 08:18
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team