AL
Althea L
1 reviews | Active since Dec 2021
02 Dec 2021, 21:24
Unauthorized Debit order
I moved to UK and had to pay a settlement amount to cancel my contract. The settlement amount was very high but i paid it the same day and ask Vodacom to ensure my debit order is stop since I settled the account and when checking my accounts i noticed the debit order was still taken. I am very upset because it messed up my whole finances. I haven't even used the mobile data or phone nr since July 2021
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
03 Dec 2021, 06:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2021, 06:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
