AL
Althea L

1 reviews | Active since Dec 2021

02 Dec 2021, 21:24

Unauthorized Debit order

I moved to UK and had to pay a settlement amount to cancel my contract. The settlement amount was very high but i paid it the same day and ask Vodacom to ensure my debit order is stop since I settled the account and when checking my accounts i noticed the debit order was still taken. I am very upset because it messed up my whole finances. I haven't even used the mobile data or phone nr since July 2021

0
Replies (1)
Vodacom
Vodacom's reply03 Dec 2021, 06:51
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team