Unauthorized debit order

I AM SO SICK OF THE INCOMPETENCE!!!! December i asked for a settlement on one of my contracts, your consultants decided to rather close my request and take the amount paid of the account payment, January i logged a complaint, requested this mess to be fixed, got a rude consultant that was arrogant and refused to listen to my complaint, again decided to do whatever she feels is best on my account. Now i have a debit order almost twice the amount on my account, which i was not advised of for this mess YOUR COMPANY did. I am sick of advising your staff how to do their own jobs!!!!!!!! I NEVER WAS ADVISED OF THE "SETTLEMENT AMOUNT" TO BE DEBITED WITH MY NORMAL ACCOUNT THIS MONTH. Infact i have proof that the last correspondence i have received was that my account will continue as normal and the query closed. WHY THE HELL IS THERE THEN A HIGHER DEBIT ORDER??????? I never gave consent and as per the Consumer protection act - i was to be advised of this decision you made, which i was not. I have a good mind and report to you the ICASA board and the Financial or negligence and incompetence! SOMEONE PLEASE FIX THIS MESS OR I WILL TAKE LEGAL ACTION