Unauthorized Debit order
<p>Can someone tell me why my account was debited after I spoke to more than 2 people who confirmed that my account will only be debited on the 27th July 2017?<br />One even went as far as sending me a statement as proof. I am really bored like must there always be debit order issues when one upgrades or opens a new line with you?i want my money refunded ASAP. </p> <p> </p>
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Jul 2017, 07:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2017, 07:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jul 2017, 10:26Hi Mamosa
As discussed, this matter has been resolved.
Regards,
RJ
Best regards,
Vodacom's reply13 Jul 2017, 10:26
Official
Hi Mamosa
As discussed, this matter has been resolved.
Regards,
RJ
Best regards,
Vodacom's replyOfficial
13 Jul 2017, 10:26Hi Mamosa
As discussed, this matter has been resolved.
Regards,
RJ
Best regards,
Vodacom's reply13 Jul 2017, 10:26
Official
Hi Mamosa
As discussed, this matter has been resolved.
Regards,
RJ
Best regards,