Unauthorized debit order

<p>I am terribly frustrated and disappointed in the way my case was handled</p> <p> </p> <p>I received a sms on 05/03/2017 to advise of an unsuccesfull debit order. I called Vusi @ 8:19 same day to advise that I would be making a 'manual payment' the following day and also updated my details which includes new debit order date.</p> <p> </p> <p>On 15/03/2017 a debit order went off my account and when speaking to Zuki @ 8:29 on 16th she advised that I have approved the debit order via voice prompts after receiving the sms</p> <p>My question, why would I call Vusi and still arrange a debit order? Her answer: "our system says you did"</p> <p> </p> <p>I was transferred to Harold at subscriber collections who also told me there is nothing they can do as "their system says I gave approval"</p> <p> </p> <p>I was then transferred to a supervisor named Phillip who told me they can see I changed my date to 27/03/2017 and if I wanted my money back, to contact my bank or send them my bank statement stating the funds went off my account and also if I had the recording of the conversation of the first consultant I spoke to. I can get my money back withing 7-14 working days. I keep on telling them I did not follow voice prompts and approved a debit order for the 15th, well, "their system says so". I got so angry and frustrated and through the phone down in his ear.</p> <p> </p> <p>Who approved the extra amount via voice prompts as I spoke to a Vusi to arrange?</p> <p> </p> <p>Will another debit order go off 27/03?</p> <p> </p> <p> </p>