MP
Mark P

1 reviews | Active since Oct 2016

04 Oct 2016, 12:35

Unauthorized debit order

<p>I ported to another mobile service provider end of June. I paid the Vodacom settlement and they debited me for the month of June. No problem. Last night they debited almost R3000 frmo my account, even though I no longer have an account with them - I am no longer a Vodacom customer - not since end of June. called them now and after being cut off twice after holding over 20mins they realized a number unknown to me was added to my account (which I don't have) and I was debited for it. Now I have to log a dispute and get an avidavid for something I had nothing to do with. </p>

0
Replies (1)
Vodacom
Vodacom's reply04 Oct 2016, 14:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,