1 reviews | Active since Oct 2016
Unauthorized debit order
<p>I ported to another mobile service provider end of June. I paid the Vodacom settlement and they debited me for the month of June. No problem. Last night they debited almost R3000 frmo my account, even though I no longer have an account with them - I am no longer a Vodacom customer - not since end of June. called them now and after being cut off twice after holding over 20mins they realized a number unknown to me was added to my account (which I don't have) and I was debited for it. Now I have to log a dispute and get an avidavid for something I had nothing to do with. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
