EA
Elizna A

1 reviews | Active since Mar 2013

02 Jul 2016, 14:52

UNAUTHORIZED DEBIT ORDER

<p>Good day</p> <p> </p> <p>I would like to report unauthorized Vodacom debit orders on my ABSA bank account.</p> <p> </p> <p>On 20 June 2016 I received notification from my bank that a debit order from Vodacom went off in the amount of R296.00. Description: Direct debit Vodacom ********** 777 I ********** . I immediately logged into my internet banking and stopped the debit order and reversed it.</p> <p> </p> <p>On 1 July 2016 another debit order from Vodacom went off in the amount of R396.00. Description: Direct debit Vodacom ********** 919 I ********** . Again I logged into my internet banking and stopped the debit order and reversed it.</p> <p> </p> <p>I am not a Vodacom customer and have never been a customer of them nor have I ever had any contract with them.</p> <p> </p> <p>I went into a Vodacom shop in Canal Walk today to query this, but the lady in the shop were unable to help me and told me to contact customer care.</p> <p> </p> <p>Please assist in permanently cancelling this Vodacom debit order, as I did not authorize this. I would also like to know where they got my banking details from?</p> <p> </p> <p>Regards</p> <p>E AGENBAG</p>

0
Replies (1)
Vodacom
Vodacom's reply03 Jul 2016, 04:36
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites

Best regards,