1 reviews | Active since May 2016
Unauthorized debit for content services
To my surprise and disgust I found that Vodacom billed me for daily wallpaper content services. Not one, but two different subscriptions of this wallpaper service. I did not receive any notification of this, in fact, I demand that Vodacom send me the written instruction signed by myself where I specifically asked them to subscribe me to any Wallpaper content services. When I phone customer service they imp**** that I must have accidentally clicked on a subscription - that is BS! Can you prove that I made use of your daily wallpaper service with a detailed report stating when and where I downloaded your wallpapers? No you can't! Because you royally *****ed me over and expect me to pay for it. As you may know I am cancelling my contracts one by one, check my records, I keep to my word because you simply can't keep to yours.
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Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
