DI
Devon I
1 reviews | Active since Dec 2012
29 Jun 2019, 04:15
Unauthorized debit as per usual
So after my complaint to vodacom regarding the unauthorized amount they wanted to bill me, they go and debit my account for R1229! vodacom are *******! I will warn everyone to be aware of the fact that vodacom adds ‘extras’ onto your bill as they feel. I’m tired of them bullying people because they believe they are the best network provider. I would rather be with Telkom mobile than with vodacom. As soon as I get a chance to settle my account (I refuse to pay for the package that I will not be using but I will settle my handset) I will be cancelling their terrible service! Never again will I make use of this terrible company.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Jun 2019, 21:34 Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jun 2019, 21:34
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Jul 2019, 13:48Dear Customer, We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135. We apologize for the inconvenience and the service experienced. Vodacom Consumer Website Team.
Vodacom's reply05 Jul 2019, 13:48
Official
Dear Customer, We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135. We apologize for the inconvenience and the service experienced. Vodacom Consumer Website Team.