Unauthorized Debit

Could someone from vodacom resolve my problem. Took out a contract for fibre uncapped, R699 p/m 2021, debit order monthly paid with out fail. Out of the blue vodacom deducts R2200 end April 2023. I called for assistance to query the deduction. Was advised by the consultant the previous month, deduction was not done from their side and we were over charged R750 approximately . A service request was logged for this to be rectified. I have been calling since for assistance, no one is able assist but they are able to see the incorrect billing. End May R3200 was deducted. I wrote on face book asking for help, someone called and promised to have problem resolved but has not. Today I called 082135 , authenticated, provided SR number, was put on hold for a good 30 minutes and call was dropped , no one bothered to call me back. I attempted to send message via messenger on facebook again and was told their team would get back to me. So if there's anyone out there in vodacom that is willing to resolve this problem, please do so. This debit was not authorized. When we give our personal banking details we are entrusting you with our monies that such things will not happen from a big organization as this. Please refund what is due asap. Thank you!!!