Unauthorized Data Removal

<p>I am utterly disgusted and superbly disappointed in the Service I have received from Vodacom with the start to this new year.</p> <p> </p> <p>I had approx. 12.4GB of data available on my smartphone on the 31.12.2016 to expire on 15.09.2020 as per the confirmation SMS received from Vodacom on the 28.12.2016.</p> <p> </p> <p>On the 01.01.2017 I received the shocking SMS from your service centre informing me that I had NO data available and that out of bundle rates will apply.</p> <p> </p> <p>I have been a loyal customer for many years and am appalled by how Vodacom has treated me with this mishap.</p> <p> </p> <p>I am writing this in the hopes that this issue might be resolved by your offices and the data reloaded on my account.</p> <p> </p> <p>What has happened to service delivery and retaining good customer relations?<br /><br />So utterly disappointed</p>