Unauthorized contract upgrade

Vodacom not allowing to cancel contract + possibly ********** upgrade

The experience with the Vodacom customer service over the last months was absolutely terrible. I live overseas and despite multiple calls with the Vodacom call center, all the Vodacom call center agents ignore my request to cancel my contracts (expiry in December 2019) and to transform it into prepaid contracts. Out of the blue, Vodacom somehow blocks my phone for international calls (after it has been actively working for almost a year) and I cannot enquire any further about my contract. Now, my husband is in South Africa and walks into a Vodacom shop and is declined assistance in my contract matters. After persisting on his side, he found out that my contracts were “upgraded” to airtime contracts (without my consent) and that it would be impossible to unlock my international phone block. While in the Vodacom shop, my husband calls the call center (as advised by the Vodacom assistant) and after explaining the case, the cal center agent asks to speak to the assistant in the shop. Then, the call center agent tells the Vodacom shop assistant to hold and just hangs up?!

The Vodacom staff in the shop then dismiss my husband without and resolve of the case or any advise on what to do next, except for a “they will call you soon”.

In short:

1. Multiple Vodacom call center agents do not allow me to cancel my contract/transform it to prepaid 2. Vodacom “upgrades” my contract without consent 3. Vodacom blocks my phone for international calls outgoing and I cannot enquire further about my contract 4. My husband is not allowed to unblock my phone for international calls outgoing and Vodacom is also not calling me to rectify the situation.

The way it looks now, Vodacom holds me “hostage” to my contract and doesn't offer me any opportunity to make changes or cancel my contract. I just don't know anymore where to go from here and I can only hope that nobody will get in a similar situation with them.

It's definitely my last contract with this company!