BM
Buti M
1 reviews | Active since May 2021
14 May 2021, 15:02
Unauthorized contract update
I got a data contract with Vodacom sometime in August 2019. The debit amount agreed was R236 p/m. Last month I realized that the amount on the invoice had increased to about R1500 and when I made follow-up with the store that I got the contract with I was told that there was an upgrade which was done on my account (in that I had bought a whole Huawei Pro laptop) . This was surprising because I had never authorized any of that. I then went to police station and opened up a ***** case. Emailed Vodacom the affidavit including the case number. I have since been calling Vodacom and sending emails to their ***** disputes department to follow up on this, as well as cancelling the contract but there seems to be no progress at all. Instead I am still being debited these amounts that I had not authorized.
Vodacom has the WORST SERVICE EVER! If you want a peace of mind, never get a contract with them.
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Replies (2)
Vodacom's replyOfficial
15 May 2021, 10:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 May 2021, 10:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 May 2021, 16:34Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number ***, our records indicate that our ***** department did not receive the documentations for them to initiate the investigation. Please forward all the required doc's to *** so that a reference number gets generated and case assigned to an investigating officer. Regards Consumer Website Team
Best regards,
Vodacom's reply17 May 2021, 16:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number ***, our records indicate that our ***** department did not receive the documentations for them to initiate the investigation. Please forward all the required doc's to *** so that a reference number gets generated and case assigned to an investigating officer. Regards Consumer Website Team
Best regards,