1 reviews | Active since Aug 2017
Unauthorized contract renewal at plummeting costs at Vodacom
On the 25th August I got nasty surprise as I was charged an inflated amount of R686 as opposed to the usual amount of R386 for my Vodacom contract. When I went to find answers at the Benoni Lakeside mall Vodacom shop I was referred to the call centre for answers. After being send from pillar to post I was told that I had been upgraded. What is even more bazaar is the fact that I was upgraded but with no added benefits what so ever. This is **************** on the part of Vodacom and its sales staff who called me in June andtold me a story about how Vodacom appreciates my business and would like to keep my business. They ( VODACOM ) are going to decrease my monthly contract costs and soon I will be paying a significantly reduced price. This has turned out to be nothing but a hoax and a ****. I want my money back Vodacom !!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Tshepo,
Feedback has been provided.
Regards,
Cassandra
Dear Tshepo,
Feedback has been provided.
Regards,
Cassandra
