TP
Tshepo P

1 reviews | Active since Aug 2017

01 Sept 2017, 19:48

Unauthorized contract renewal at plummeting costs at Vodacom

On the 25th August I got nasty surprise as I was charged an inflated amount of R686 as opposed to the usual amount of R386 for my Vodacom contract. When I went to find answers at the Benoni Lakeside mall Vodacom shop I was referred to the call centre for answers. After being send from pillar to post I was told that I had been upgraded. What is even more bazaar is the fact that I was upgraded but with no added benefits what so ever. This is **************** on the part of Vodacom and its sales staff who called me in June andtold me a story about how Vodacom appreciates my business and would like to keep my business. They ( VODACOM ) are going to decrease my monthly contract costs and soon I will be paying a significantly reduced price. This has turned out to be nothing but a hoax and a ****. I want my money back Vodacom !!!!!

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Replies (2)
Vodacom
Vodacom's reply02 Sept 2017, 06:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Sept 2017, 11:27
Official

Dear Tshepo,

Feedback has been provided.

Regards,

Cassandra