UNAUTHORIZED CONTRACT OPENED IN MY NAME.

I discovered a debit order on my account by vodacom this last month. I called in immediately because i do not have any contract with vodacom. They then told me an fibre line has been open in my name. I asked them the adress and it was not even my address. They admitted it was opened in error in my name! Shocking because they also have my banking. The VERY RUDE consultant then tells me to cancel well i must contact the cancellation department myself! I called explain and they said they will cancel. I called 3 days after to check where my refund is. They shockingly tells me they refunded into my other vodacom account! WHILE I DO NOT HAVE ANY PERSONAL VODACOM CONTRACT!! NOT ONLY THAT! ITS MY MONEY THAT THEY TOOK OUT OF MY BANKING ACCOUNT WITHOUT AUTHORISATION! she said she will log another call BUT IT WILL TAKE TWO WEEKS TO BE REFUNDED! TWO WEEKS! THESE PEOPLE ARE *******!