TZ
Themba Z
1 reviews | Active since Nov 2015
15 Oct 2025, 16:16
Unauthorized Contract Migration
My phone contract was migrated without my permission. I got a call Comiet Technologies agent representing Vodacom and she promised to reduce my contract. This month more money was debited, and I logged a call, and it was closed without any communication to me. I can't get through to migration department despite calling all Voda Customer Care numbers. My Vodacom numbers were migrated for both mobile contracts. This is frustrating and can't get anyone to assist to fix this.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Oct 2025, 17:18 Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Oct 2025, 17:18
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Oct 2025, 11:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the discussion, the network is stable, and the migration has been reversed. Regards Consumer Website Team
Best regards,
Vodacom's reply27 Oct 2025, 11:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the discussion, the network is stable, and the migration has been reversed. Regards Consumer Website Team
Best regards,