RK
Renee K
1 reviews | Active since Jun 2020
01 Jun 2020, 16:04
Unauthorized contact "upgrade"
I have an unauthorized upgrade query outstanding with Vodacom since 24 April. I have spoken to an upgrade consultant who confirmed the matter would be resolved. I am still waiting and calls are terminated on your customer care line.
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Replies (2)
Vodacom's replyOfficial
02 Jun 2020, 07:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2020, 07:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RK
Renee K's updateReviewer Update
05 Jun 2020, 11:23This matter has still not been resolved.
RK
Renee K's update05 Jun 2020, 11:23
Reviewer Update
This matter has still not been resolved.