JJ
Jordan J
1 reviews | Active since Jan 2025
07 Apr 2025, 14:57
Unauthorized contact renewal
I am now posting my second complaint because vodacom won't get back to you in regards to your cancelation and the progress after telling you that it would take 24 to 48 hours, day 3 and instead of resolving my matter, they are now sending me bill statements for a contract that I have not agreed to. Can I please get advice on what legal solutions I can take?
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Vodacom's replyOfficial
08 Apr 2025, 08:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply08 Apr 2025, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team